1.Are your products the same as the famous brands?
We just use the same materials, colors, sizes and manufacturing processes. We have our own factory to produce and manufacture these lamps. We also supply some products and materials for them.
2. Why are your prices so cheap?
We closed all our offline stores in 2020 to focus on online sales. All our costs have been reduced. Our products come from our own factories. Therefore, we keep our prices reasonable while giving our customers the highest standard of product quality.
3. After I receive the lamp, can I return it if I don't like it?
We support free returns within 90 days of receiving the product, and we will provide a return label and a full refund. To save your time, please choose the right size and color. If you need to confirm whether it is suitable, you can contact customer service to help you reference.
4. Do you replace parts damaged during shipping free of charge?
Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.
5. What should I do if there is a problem during the installation?
We recommend checking if the parts of the luminaire are complete one week before the installation in advance. Our fixtures are very easy to install and can be installed by an average electrician. If there are some unsolvable problems during the installation process, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.
6. Can I get a full refund because of quality issues?
We support full refunds due to quality issues. (Pictures are required as evidence) We will also give you options 1). We send you a new replacement product 2). If you don't like it anymore, we'll give you a full refund.
7. How long does it take to receive my product?
We follow up on the package size of the product to choose the shipping method. Package size under 40" is usually shipped by the courier company, and the delivery time is 9-14 days Package size over 40" is generally shipped by ocean freight, with a delivery time of 23-29 days. In the case of special products, our customer service will contact you to determine the time.
8. How long does it take to get shipping information?
Generally, the product will be handed over to the logistics provider after it is processed. It is greater than 1 days to get the logistics information after the products are handed over to the logistics provider.
9. Are bronze and black the same color?
Bronze and black are not the same color. If you need pure black. You need to confirm with our customer service. Because the production process is different.
10. I have a high ceiling? Can I customize the length of the rods or the length of the cord?
If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service.
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